What information we collect, use, and why
Via the contact form on this website
When you submit an enquiry through our contact form, we collect the following information for the purpose of responding to your enquiry and potentially entering into a contract with you:
- Your name
- Your email address
- Your business name
- The service you are interested in
- Any information you choose to include in your message
This information is used solely to respond to your enquiry. It is not shared with third parties for marketing purposes.
Via Google Analytics (website usage data)
If you accept cookies via our cookie banner, we collect anonymised data about how visitors use this website through Google Analytics. This may include:
- Pages visited and time spent on each page
- General location (country or region level only — not precise location)
- Device type and browser used
- How you arrived at the website (e.g. search engine, direct link)
This data is anonymised and cannot be used to identify you personally. Google Analytics cookies are only placed with your consent. You can read Google’s Privacy Policy for more information on how Google processes this data.
To provide and improve products and services for clients
- Names and contact details
- Addresses
- Gender and pronoun preferences
- Payment details (including card or bank information for transfers and direct debits)
- Transaction data (including details about payments to and from you and details of products and services you have purchased)
- Usage data (including information about how you interact with and use our website, products and services)
- Information relating to compliments or complaints
- Account access information
- Website user information
For the operation of client or customer accounts
- Names and contact details
To comply with legal requirements
- Name
- Contact information
- Client account information
For dealing with queries, complaints or claims
- Names and contact details
- Addresses
- Payment details
- Purchase or service history
- Photographs
- Customer or client accounts and records
- Financial transaction information
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights, which are set out briefly below.
Your data protection rights
- Right of access — You have the right to ask us for copies of your personal information, including details about where we get personal information from and who we share it with.
- Right to rectification — You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Right to erasure — You have the right to ask us to delete your personal information.
- Right to restriction of processing — You have the right to ask us to limit how we can use your personal information.
- Right to object to processing — You have the right to object to the processing of your personal data.
- Right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Right to withdraw consent — When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases
For all purposes listed above (providing services, operating accounts, legal compliance, and handling queries), our lawful bases are:
- Consent — We have permission from you after giving you all the relevant information. All of your data protection rights may apply, except the right to object. You have the right to withdraw your consent at any time.
- Contract — We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
- Directly from you
- Suppliers and service providers
How long we keep information
Personal information is kept in our records for up to 3 months. For more information on how long we store your personal information or the criteria we use to determine this, please contact us using the details provided above.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO:
